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The EU’s digital wallet — the direction of travel for financial services?

Despite data privacy concerns, the scheme will help foster financial inclusion and simplify cross-border bureaucracy

We are only at the start of the journey to make accessing services and payments as seamless as possible
We are only at the start of the journey to make accessing services and payments as seamless as possible Photo: Getty Images

Earlier this month, the EU unveiled plans to introduce a bloc-wide digital identity wallet as Covid-19 continues to turbocharge digital adoption by consumers and businesses alike. If approved, the wallet will enable citizens to store their passwords, bank accounts and official documents, such as their driver’s licence, all in one place.

While the announcement has been the subject of heated discussion on its potential design, deployment and accessibility — and, to some extent, raised questions about data privacy — the immediate benefits are clear, including helping to foster financial inclusion and simplify cross-border bureaucracy. The announcement marks an important step in setting the direction of travel necessary to support innovation in financial services across the bloc, improving harmonisation and allowing users to exert greater control over their data.

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