Regulation

Boards struggle with FCA reports a year after Consumer Duty introduced

City firms are running out of time to produce landmark documents for the regulator

The FCA’s landmark Consumer Duty reforms are approaching their first anniversary
The FCA’s landmark Consumer Duty reforms are approaching their first anniversary Photo: Chris Ratcliffe/Getty Images

City boards are racing against the clock to show regulators they have met their obligations under the Consumer Duty as the flagship reforms approach their first anniversary.

The Consumer Duty raised the bar for consumer protection in the UK, with a range of rules that force firms to show how they are putting customer needs ahead of their own.

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