The Wall Street Journal

AI Robots Are Entering the Public World—With Mixed Results

They’re terrible cocktail party guests but operators say the potential of what robots can do is growing

An ABB robot at a Solebox store in Berlin picks shoes selected by customers.
An ABB robot at a Solebox store in Berlin picks shoes selected by customers. Photo: ABB

Robots are stepping out. Once relegated to factories and warehouses, next-generation robots are popping up in public spaces—from retail stores to museums—cleaning, cooking and even conversing with humans.

Improvements in “brainpower,” most notably the adoption of the technology behind ChatGPT, and a surge of investment are helping drive their public debut and 2025 could be a turning point in what robots can do. 

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